Single Point of contact

If we don't manage or deliver it already, we can act on your behalf

Guaranteed Response Times

Not just best effort, we guarantee our response times

Dedicated Team

Deal with the same people who know you and your business

One Invoice

We aim to bundle all your services onto one single monthly invoice

Predictable Cost

Transparent & Predictable Cost

Reduce & Mitigate Risk

Reduce IT problems with properly implemented technology and continuous management

You provide us with all IT related information which will help us look after your team and IT environment. All information will be entered into our secure site documentation platform.

We provide your team with the necessary information to ensure they can request support from our team and know what sort of response times they can expect for the specific type of problem or query they have.

Deploying our Remote Agent

We help you deploy our Remote Management Agent. This will allow us to provide remote support and Proactive Management.

The Delivery of IT Support commences

Once the above 3 Steps have been completed, our Dedicated Team of Pro's will be able to start delivering IT Support to your team.

We continue to get to know you better

Over the next few weeks we start to learn more about your team and your business. During this stage we'll also be setting up your Proactive Management components to help Reduce & Mitigate Risks. 

Providing Actionable Advice

After the initial few weeks we would have collected enough data to be able to provide actionable advice on how technology can further improve operations for your business. This can range from simple, cost-effective or even free upgrades or changes to more complex solutions.