All-inclusive IT Support and

Proactive Management.

IT Standard.

Book discovery chat →

*10 user minimum

All-inclusive

IT Support

and Proactive Management

IT Standard.

Book discovery chat →

*10 user minimum

Proactive

Management

We monitor and maintain your systems on a pro-active basis. Ensuring your assets are looked after. Learn more 

Guaranteed

Response Times

We guarantee your response times per priority so you don't have to guess when we'll attend to your queries.

Consulting &

Strategy

IT Roadmaps and impromptu consultations. We're here to assist and guide you in the IT decision making process.

Lifecycle

Management

We map out your IT asset lifecycle with the goal to keep your assets within warranty and replace assets before they exceed their average lifespan.

The benefits

of Proactive

Management.

Proactive Management combines a number of different services (below). The sole purpose of which is to keep your systems running smoothly. It does so by mitigating the risk of unforeseen outages, compromises or data leaks, performance degradation etc.

proactive management

24x7 Monitoring

We use Remote Monitoring & Management tools (RMM), fine-tuned to your environment to help us stay on top of the activity within your environment. This activity alone allows us to perform the majority of services which form part of Proactive Management.

Patch Management

Control the roll-out of Windows and (most) third party software updates and patches ensuring your environment receives the latest updates and patches which mitigates the risk of having vulnerable updates or patches applied to the environment. Updates and patches in general are necessary to keep systems performing and protected.

Proactive Maintenance

Proactive Maintenance is performing a specific task (or tasks) to stop, avoid, prolong or mitigate the risk of a certain outcome (generally asset failure or compromise). An example of this is clearing out temporary files from a server hard drive to prolong it's ability to run and thus avoiding system failure due to the hard drive reaching capacity.

Threat Management

Threat Management is supported by our 24x7 Monitoring service and includes activities such as; locating, eliminating, recovering*, cleaning, and root cause analysis of threats.


*Recovery is only covered under the fixed-priced agreement when third-party backups are in place, either provided or vetted by Onsight IT.

You might wonder

What's the value proposition?

Your team stays productive

Your IT environment is looked after

You stay informed

We're also

extremely upfront.

Any additional work (as outlined below) is charged at a reduced service rate which is exclusively available for our Managed Service clients.

Extra Consulting

Any additional consulting sessions relating to complex changes and/or additions is typically not included and may be subject to separate billing (at a reduced rate). (e.g. the acquisition of a new business, radically changing the existing IT environment). 

upfront and honest

Projects

All Project work is billed separately (at a reduced rate). We offer both fixed price as well as time & material. (e.g. hardware installs, server builds, software deployments, new users). Basically anything new within the environment is to be considered a project.


Full Service overview.

💡 Monthly reporting consists of three reports, providing you with information on ticket and alert quantities, SLA statistics, patch status summary and overall device health.

10x5 IT Support

Guaranteed Response Time

Quotes & Procurement

Consulting & Strategy

Guaranteed Site Documentation

Reporting

Proactive Management

Service Management & Centralized Billing

Lifecycle Management

Anti-Virus + Ransomware Protection Plus

Device Encryption

Mail Protection

Chat to us today.

100% Satisfaction Guarantee

No Lock in contracts

Contact us now

Chat to us today. 

100% Satisfaction Guarantee

No Lock in contracts

Contact us now
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