24x7 Monitoring

We use Remote Monitoring & Management tools (RMM), fine-tuned to your environment to help us stay on top of the activity within your environment. This activity alone allows us to perform the majority of services which form part of Proactive Management.

Patch Management

Control the roll-out of Windows and (most) third party software updates and patches ensuring your environment receives the latest updates and patches which mitigates the risk of having vulnerable updates or patches applied to the environment. Updates and patches in general are necessary to keep systems performing and protected.

Proactive Maintenance (PAYG)

Proactive Maintenance is performing a specific task (or tasks) to stop, avoid, prolong or mitigate the risk of a certain outcome (generally asset failure or compromise). An example of this is clearing out temporary files from a server hard drive to prolong it's ability to run and thus avoiding system failure due to the hard drive reaching capacity.

Threat Management (PAYG)

Threat Management is supported by our 24x7 Monitoring service and includes activities such as; locating, eliminating, recovering*, cleaning, and root cause analysis of threats.

*Recovery is only covered under the fixed-priced agreement when third-party backups are in place, either provided or vetted by Onsight IT.