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Privacy Policy

Onsight IT Pty Ltd (ABN: 40645682131) is committed to protecting your personal privacy.

This Privacy Policy outlines how we collect, store, use, and disclose your personal information in compliance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and obligations under the Telecommunications Act 1997, including Data Retention Laws.

We encourage you to read this Privacy Policy carefully, so you understand how we handle your personal information.

1. About Us

Onsight IT Pty Ltd and its related entities and brands (referred to as "we," "us," or "our") provide IT solutions, cloud services, and telecommunications solutions for businesses in Australia and beyond. This policy applies to all personal information collected through our website, products, services, and general business operations.

2. Information We Collect

General Information:

  • Name, address, phone number, email address, job title, and company details.

Financial Information:

  • Credit card details (through PCI-DSS compliant payment gateways,) payment information (including bank account details,) billing records, and transaction history.

Technical Information:

  • IP addresses, cookies, browser types, device identifiers, and usage logs.

Telecommunications Information:

  • Subscriber and account details.

  • Source and destination of communications.

  • Date, time, and duration of connections, device identifiers, and location data.

  • Required under the Telecommunications Act 1997 and Data Retention Laws.

Employment Information:

  • Resumes, work history, qualifications, and related details for recruitment purposes.

Sensitive Information: We generally do not collect sensitive information (e.g., health data, ethnicity). If necessary, we will seek your explicit consent and explain the purpose of collection.

3. How We Collect Personal Information

We may collect personal information in several ways:

Direct Collection:

  • When you contact us by phone, email, or via our website.

  • When you purchase our services or products.

  • When you interact with our support team or submit online forms.

Indirect Collection:

  • Referrals from existing customers or partners.

  • Publicly available records, business directories, or information providers.

Automated Collection:

  • Through cookies, analytics, and tracking tools when you visit our website.

Legal Obligations:

  • Under the Telecommunications Act and Data Retention Laws, we are required to collect certain telecommunications-related data.

4. Why We Collect Your Information

To Deliver Our Services:

  • Provide, manage, and maintain IT solutions and telecommunications services.

To Improve Customer Experience:

  • Respond to enquiries, resolve issues, and enhance user experience.

For Business Operations:

  • Process billing, payments, and account management.

Marketing and Communications:

  • Provide you with updates, offers, and relevant information (with your consent).

Legal Compliance:

  • Meet obligations under Data Retention Laws and other applicable regulations.

If you choose not to provide certain information, we may be unable to deliver services or process requests.

5. How We Use and Disclose Your Information

We may disclose personal information to:

  • Third-Party Providers:

    • Contractors, vendors, payment processors, and cloud service providers.

  • Regulatory Bodies and Authorities:

    • Auditors, government agencies, or law enforcement as required by law.

  • Overseas Recipients:

    • Staff or contractors located in countries such as:

      • United States

      • India

      • Philippines

      • Vietnam

      • Thailand

We take reasonable steps to ensure that any overseas recipients comply with privacy laws equivalent to the Australian Privacy Principles.

We will not disclose personal information unless:

  • You have given consent.

  • It is required by law.

  • It is necessary to protect our business interests.

6. How We Store and Protect Your Information

We take all reasonable steps to protect your personal information from misuse, loss, or unauthorised access.

Security Measures

  • Electronic Security:

    • Encryption, secure servers, firewalls, and multi-factor authentication.

  • Physical Security:

    • Restricted access to records and secure premises.

  • Employee Obligations:

    • All employees and contractors are contractually bound to maintain confidentiality.

You are responsible for keeping access credentials (e.g., usernames and passwords) secure.

7. Marketing Communications

We may use your personal information to send you updates, newsletters, or information about services we believe may interest you.

  • Opt-Out:

    • You can unsubscribe at any time by following the instructions in our emails or contacting us directly.

We do not share your personal information with third parties for their marketing purposes without your consent.

8. Accessing and Correcting Your Information

You have the right to:

  • Access the personal information we hold about you.

  • Request Corrections to ensure the information is accurate and up to date.

How to Make a Request:

  • Contact us via the details below.

We may deny access if:

  • It impacts the privacy of others.

  • The request is frivolous or vexatious.

  • Legal proceedings exist or are anticipated.

If we deny access, we will provide you with a written explanation.

9. Cookies and Website Analytics

We use cookies and analytics tools to improve our website and monitor performance.

  • Cookies:

    • Small text files placed on your device to track site usage and preferences.

    • You can disable cookies in your browser, but this may affect site functionality.

We do not use cookies to access personal information or to identify you individually.

10. Complaints

If you have concerns about our handling of your personal information, please contact us:

  1. We will acknowledge your complaint.

  2. Our Privacy Officer will investigate and provide a resolution.

  3. If unresolved, you can escalate to the Office of the Australian Information Commissioner (OAIC):

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated “Last Updated” date.

Questions or Concerns?

If you have any questions about our terms and conditions or need further clarification, feel free to contact us.